08 Apr 2015

SOLVED: How to fix a bluetooth mouse that keeps disconnecting in Windows 8 & 8.1

So many perfectly good bluetooth mice are sent back to the manufacturer for randomly disconnecting, when in fact they are working 100% fine. Most of the time its not the mouse, but Windows 8 that’s causing the problem. Here’s how I fixed it:

Search for Device Manager – select Human Interface Devices:

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Go to Bluetooth AVRCP Device – Properties – Power Management –
then deselect “Allow the computer to turn off this device to save power”

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You might also need to do this for Bluetooth HID Device and Microsoft Hardware Bluetooth Device if you have a Microsoft mouse.

Voila! It should stay connected from now on. You might need to remember to manually switch off your mouse from now on to conserve batteries when you’re not using it.

Comments

  • Oswaldo
    January 19, 2016 Reply

    Many thanks for spreading your knowledge and making this particular problem so easy to understand! I truly appreciate ethically-minded professionals. Good luck!

  • } bird {
    February 16, 2016 Reply

    Thanks Oswaldo! I can’t tell you how many times I’ve forgotten how to fix this and returned to the page! Haha

  • Dick
    March 29, 2016 Reply

    I had a similar problem with my Dell 2-in-1 after upgrading to Windows 10. I found that I also had to go to Device Manager / Human Interface Devices / Airplane Mode Switch / Power Management and uncheck “Allow the computer to turn off this device to save power.” Apparently Windows 10 was randomly deciding to switch me to airplane mode, and then of course the bluetooth would be disabled.

  • aaron
    June 13, 2016 Reply

    I did all that and it worked better but still disconnected occasionally. I got a Logitech mouse and it works great. You would think Microsoft could get it right since they make both the mouse and the OS. Ah well

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