26 Aug 2014

How to get Windows 8.1 to recognise your Google Nexus 4, 5 or 7

You need to transfer photos and files to and from your Nexus but for some reason this process is not seamless with Windows 8. Here is the workaround:

When you try to find your Nexus in the device manager it maddeningly shows up as an unknown “ACER” device.

PLEASE NOTE: If you are a developer and have USB debugging mode turned on, turn it off first or it won’t transfer files at all.

Keep your device plugged in. Then go to Control Panel > Device Manager. At the top of the tree you will see “ACER Device” and within that “ACER Composite ADB Interface”. Click on that, then select “Update Driver Software” then, “Browse my computer for driver software” then, “Let me pick from a list”, then select “MTP USB Device” (not Google Nexus ADB Interface!)

Google Nexus 4, Nexus 5, Nexus 7 driver for Windows 8.1

Immediately Windows will detect your device and it will ask you what you want to do. Also, your device manager tree will update correctly:


YAY!!!! Maddeningly annoying issue resolved. Remember to reboot to save your changes to the registry. That’s it!


  • kosta
    August 21, 2015 Reply

    thx dude:)

  • Monica
    August 15, 2015 Reply

    Thank you so much! I have been looking for a solution since I first got windows 8.

  • Graham Thompson
    August 10, 2015 Reply

    Many thanks – the first time a help forum has actually helped – I only wish I had located your web page 2 hours ago

  • Ankit
    May 19, 2015 Reply

    Thanks!!! This worked perfectly….

    Just I had to disable and enable debugging mode twice to make it work!.. But works like a charm now.

  • Rob
    March 22, 2015 Reply

    This actually worked. What you have to do is make sure your Nexus 4 is turned on and plugged into PC USB (you hear the ding at that point). Then you follow the steps outlined above.

  • Simon
    February 9, 2015 Reply

    Thank you so much! Just in case anyone had a similar problem to mine, in which the system doesnt even recognise the device and continually tries to refresh if you click “Action” at the top of the device manager and choose Install Legacy Device, you can also choose choose the MTP USB Device driver under portal devices.

    Again thanks for this tip!

    • } bird {
      February 9, 2015 Reply

      Thanks for the tip, Simon!

  • Joseph
    January 28, 2015 Reply

    OH WOW. THANKS SO MUCH. Man my phone wouldn’t connect properly for nearly an entire year! I was about to give up but I decided to give it one last try today, and it all worked out. 😀 Thanks for everything.

  • thomas barba
    January 27, 2015 Reply

    Thanks ! Helped a lot. So many worries for such a simple task.

  • Robert Staddon
    January 4, 2015 Reply

    Amazing! Worked perfectly. Thanks!

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