08 Apr 2015

SOLVED: How to fix a bluetooth mouse that keeps disconnecting in Windows 8 & 8.1

So many perfectly good Bluetooth mice are sent back to the manufacturer for randomly disconnecting, when in fact they are working 100% fine. Most of the time it’s not the mouse, but Windows 8 that’s causing the problem. Here’s how I fixed it:

Search for Device Manager – select Human Interface Devices:

how to fix a wireless bluetooth mouse that keeps disconecting

Go to Bluetooth AVRCP Device – Properties – Power Management –
then deselect “Allow the computer to turn off this device to save power”

bluetooth 3 mouse disconnection bug fix

You might also need to do this for Bluetooth HID Device and Microsoft Hardware Bluetooth Device if you have a Microsoft mouse.

Voila! It should stay connected from now on. You might need to remember to manually switch off your mouse from now on to conserve batteries when you’re not using it.

Comments

  • Oswaldo
    January 19, 2016 Reply

    Many thanks for spreading your knowledge and making this particular problem so easy to understand! I truly appreciate ethically-minded professionals. Good luck!

  • } bird {
    February 16, 2016 Reply

    Thanks Oswaldo! I can’t tell you how many times I’ve forgotten how to fix this and returned to the page! Haha

  • Dick
    March 29, 2016 Reply

    I had a similar problem with my Dell 2-in-1 after upgrading to Windows 10. I found that I also had to go to Device Manager / Human Interface Devices / Airplane Mode Switch / Power Management and uncheck “Allow the computer to turn off this device to save power.” Apparently Windows 10 was randomly deciding to switch me to airplane mode, and then of course the bluetooth would be disabled.

  • aaron
    June 13, 2016 Reply

    I did all that and it worked better but still disconnected occasionally. I got a Logitech mouse and it works great. You would think Microsoft could get it right since they make both the mouse and the OS. Ah well

  • Massive
    October 5, 2017 Reply

    Just in case anyone is searching this thread for Windows 10 – still go to device manager and human interface Devices then look for Bluetooth Low Energy GATT compliant HID device, click on that and then you can uncheck the field under power management as shown above.

  • Jeff
    October 27, 2017 Reply

    well done, works on windows 7 as well. we all appreciate the the fact that the people who know are willing to share with the people who don’t

  • Vlad
    November 1, 2017 Reply

    Will test this with my new Logitech MX master S2. Hope it works, as it freezes sometimes ^^

  • Joe
    December 19, 2017 Reply

    On my Lenovo Flex 5 with built-in Bluetooth, it is in Device Manager; Bluetooth; Intel(R) Wireless Bluetooth(R).

    I do with M$ would do a better job deciding their default settings. Or maybe it was Lenovo’s doing. Anyway, thanks for ‘fixing’ by broken mouse.

  • manny
    February 21, 2018 Reply

    Dealing with the same issue now. I bought a dongle that had the same option so i turned both off https://imgur.com/b2UNXIi

    • olivia
      March 27, 2018 Reply

      Thanks for the tip!

  • Jean
    March 4, 2018 Reply

    Thanks for your suggestions, but my cursor still freezes and lags when my laptop is on battery power.
    Logitech MX Master
    Surface Book 2 15″

    • olivia
      March 27, 2018 Reply

      There might be a setting in the BIOS that you can change to sufficiently power to your USB ports while on battery power.

  • Phil Austin
    May 1, 2018 Reply

    Great tip re bluetooth mouse losing power.

  • Will Segatto
    May 14, 2018 Reply

    Found a solution that seems to be working for people, which is basically:

    remove/forget your mouse in your computer’s Bluetooth settings
    plug in the Unifying Receiver, and when it’s ready, add your mouse to it in Logitech Options. This will let the mouse’s internal firmware update
    now you can remove the receiver, and re-add your mouse in your computer’s Bluetooth settings, and it should work fine

  • Tim
    June 6, 2018 Reply

    Are you saying that I need to buy a unifying receiver to solve this?

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